Important Information at a Glance
Terms & Conditions
Last updated: [09/01/2026]
Owner: Edu-Kate Training Academy
1. Introduction
Welcome to Edu-Kate Training Academy. These Terms & Conditions govern your use of our website and any services, courses, digital materials, and products offered through it (collectively, the “Services”). By accessing or using the Site or Services, you agree to be bound by these Terms.
2. Definitions
“Site” means our website and related online pages.
“User” / “you” means any visitor, client, student, or purchaser.
“Course” means any training, workshop, masterclass, or programme offered by us.
“Materials” means course content, manuals, videos, templates, and downloads.
3. Eligibility
You must be at least 18 years old to purchase Services. If a Course requires professional qualifications or prior experience, you must meet those prerequisites.
4. Booking & Enrolment
Bookings are confirmed only once payment (deposit or full) is received and you receive a confirmation email. We reserve the right to refuse or cancel enrolment (e.g., if prerequisites are not met, for safety reasons, or due to misuse of the Site).
5. Prices & Payment
Prices are shown in GBP and inclusive/exclusive of VAT where stated. We accept the payment methods displayed at checkout. You are responsible for ensuring payment details are accurate and authorised. Instalment plans must be paid on the scheduled dates; late payments may result in suspension of access.
6. Course Delivery & Attendance
Please arrive on time. Late arrival may limit your participation and learning outcomes. You must comply with all instructions given by trainers for safety and learning purposes. Some Courses may require models; it is your responsibility to arrange suitable models unless stated otherwise. Where models are provided, you agree to follow the model policy and consent procedures.
7. Health, Safety & Professional Conduct
You agree to maintain professional conduct, respect staff and peers, and adhere to hygiene and safety standards. Anyone under the influence of alcohol or drugs will be refused entry without refund. You must disclose any relevant medical conditions that could affect participation. We reserve the right to remove any participant who breaches these standards.
8. Certification & Outcomes
Certificates (attendance or competence) are awarded at our discretion based on participation, assessment, and demonstrated skill.
9. Course Materials & Intellectual Property
All Materials are owned by us or licensed to us and are protected by copyright and other intellectual property rights. You receive a limited, non‑transferable licence to use Materials for personal, non‑commercial learning. You must not share, reproduce, distribute, record, or sell Materials without our prior written consent.
10. Website Use & User Content
You must use the Site lawfully and not attempt to disrupt, hack, or copy it. If you submit reviews, comments, images, or other content, you grant us a non‑exclusive, royalty‑free licence to use, display, and reproduce that content on the Site and marketing channels. You are responsible for ensuring your User Content is lawful and does not infringe third‑party rights.
11. Digital Content & Access
Access to online content may be time‑limited. We may implement reasonable measures to prevent unauthorised sharing (e.g., login limits, watermarks, DRM). We may update or remove content to keep materials current; where substantial changes occur, we will endeavour to notify affected users.
12. Personal Data & Privacy
We process personal data in accordance with our Privacy Policy and applicable data protection laws (including UK GDPR). Please review our Privacy Policy and Cookie Policy for details on how we collect, use, and store your data.
13. Reviews, Testimonials & Media
By participating in our Courses, you consent to reasonable photography or videography for training and promotional purposes, unless you opt out in writing before the session. If you appear in such media, you grant us permission to use it on our Site and social channels, unless you have opted out.
14. Third‑Party Links & Tools
Our Site may link to third‑party websites or use third‑party tools. We are not responsible for their content, policies, or availability. Use them at your own risk.
15. Limited Warranties
We provide the Site and Services on an “as is” and “as available” basis. We do not warrant that the Site will be uninterrupted, secure, or error‑free, or that training outcomes will meet your specific goals.
16. Liability
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law. Subject to the above, we will not be liable for indirect, incidental, or consequential losses, loss of profits, business interruption, loss of data, or reputational damage. Our total liability for any claim relating to the Services shall not exceed the total fees paid by you for the affected Service.
17. Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control (e.g., extreme weather, strikes, public health issues, power failures).
18. Changes to Terms
We may update these Terms from time to time. Changes take effect upon posting to the Site with a revised “Last updated” date. Continued use of the Site or Services after changes means you accept the updated Terms.
19. Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales. You agree to the exclusive jurisdiction of the courts of England and Wales for any dispute arising from these Terms or the Services.
Terms and Conditions
Welcome to Edu-Kate Training Academy. Please read these terms carefully as they govern your use of our website and services. By accessing our site and engaging with our courses, you agree to be bound by these terms and conditions. We are committed to providing a safe and professional learning environment, and these terms are designed to ensure clarity and protect both our students and our academy.
Complaints and support
1. Initial Contact
Customers should begin by contacting Edu‑Kate Training Academy directly to explain the issue. They can do this by: Speaking to the trainer or staff member on the day, or Sending an email to the academy’s main contact address. Many concerns can be resolved quickly at this stage.
2. Submit a Formal Complaint in Writing
If the issue isn’t resolved informally, the customer should send a written complaint including: Their name and contact details, Date of the course or service, A clear description of the issue, Any supporting evidence (photos, emails, receipts, etc.). This should be emailed to the academy’s formal complaints address ([contact@yourdomain.co.uk]).
3. Acknowledgement of the Complaint
Edu‑Kate Training Academy will: Acknowledge receipt of the complaint within 5 working days, and Begin reviewing the matter as soon as possible.
4. Investigation
The academy will: Review all information, Speak with relevant staff or trainers, Examine any evidence or documents provided. This process usually takes 10–14 working days, depending on complexity.
5. Outcome & Response
Once the investigation is complete, the customer will receive: A written response explaining the findings, Any steps the academy will take, Any remedies offered, if applicable.
6. Appeal (If the Customer Is Not Satisfied)
If the customer disagrees with the outcome, they may: Request a review by a senior member of the academy’s management team, Provide any additional information they feel is relevant. The academy will review the case again and issue a final decision.
7. External Escalation (Where Applicable)
If the complaint relates to: Accredited training, Health & safety, or Professional practice, the customer may escalate to the relevant awarding body or regulatory organisation. ABT.
Cancellation and refund policy
Customers may cancel their booking within 14 days of purchase if the course has not yet begun and no digital materials have been accessed. Deposits are non‑refundable, and cancellations made after the cooling‑off period or once training has started are not eligible for refunds. Requests to reschedule must be submitted in writing within the required notice period and are subject to availability. If Edu‑Kate Training Academy must cancel or reschedule a course, customers may choose a new date for the affected session.
Relevant uk laws and regulations
1. Consumer Contracts Regulations 2013
These govern online purchases, your 14‑day cancellation rights, information you must give customers before checkout, and rules on refunds. [lawyermag.co.uk]
2. Consumer Rights Act 2015
Covers your customers’ statutory rights relating to services, digital content, and fair contract terms. It sets out what customers are entitled to if they are unhappy with services. [legislation.gov.uk]
3. Electronic Commerce Regulations 2002
Requires online businesses to clearly display: Business name, Contact details, Registered company information, Clear pricing and pre‑contract information. [iclg.com]
4. Data Protection Act 2018 & UK GDPR
If you collect any personal data (names, emails, booking details), you must comply with data protection rules — typically through a Privacy Policy and Cookie Policy. [lawyermag.co.uk]
5. Digital Markets, Competition & Consumers Act 2024 (DMCCA)
New laws being rolled out in 2025–2026. These strengthen protections around: Unfair commercial practices (e.g., fake reviews, misleading info) Drip pricing Transparency in digital content Subscription‑style payments These rules apply to many online training academies. [legalnodes.com], [wsgr.com]
Optional Laws (Depending on Your Services)
6. Health & Safety at Work Regulations: If you run in‑person training involving chemicals, tools, or equipment (typical in hair academies), mentioning compliance helps reassure clients.
7. Local Licensing or Insurance Requirements: Useful if you’re accredited by bodies such as ABT.